Policies
Cancellation & refunds
Plans change. This is what happens when they do — the same rules whether you cancel or we do.
We are still settling the exact wording of this page. What is written below is how we work today — if any of it bears on your booking, ask us and we will confirm it to you in writing before you pay.
How to cancel
One message is enough: WhatsApp or call +91 77190 63683, or email stay@estellastays.in. A cancellation counts from the moment it reaches us, not from when it was written, so if the date decides which band you fall into, send it and then call.
When the refund arrives
Refunds go back the way the money came, within seven working days of the cancellation being confirmed. Bank and gateway charges on the original payment are not ours to return; where a band says a full refund, it means full less those charges.
Moving the dates instead
If you would rather shift the stay than cancel it, ask. More than thirty days out we will move you once at no charge, subject to the house being free and to the difference in rate between the two sets of dates. Closer in, ask anyway — it is usually easier for everyone than a cancellation.
If we cancel
Everything you have paid comes back in full, without deduction and however close to the date it happens, and we will help you find somewhere else.
Things booked on your behalf
Meals ordered in, a car arranged, a cake, a decorator — anything we have already committed to on your behalf is charged at cost even where the stay itself is refunded. We will always tell you at the time which of these has become non-refundable.
What comes back
Counted from the day of check-in, not the day you booked.
- 30 days or more before check-in
- 100% back
- 15 to 29 days
- 50% back
- 7 to 14 days
- 25% back
- Under 7 days
- No refund